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   P: 519-273-5558    F: 519-271-7114   email

  

Return Policy

  • Returning product. All products require a return authorization fromEickemeyer Veterinary Equipment Inc. Please contact us by phone (519-273-5558), fax (519-271-7114) or email to attain authorization. Products being returned must be properly packaged. Products damaged during return shipping from customer to Eickemeyer Veterinary Equipment Inc. that are not resaleable are not eligible for credit.
  • Incorrect Orders. All products incorrectly ordered by the customer must be shipped back to Eickemeyer Veterinary Equipment Inc. prepaid. Products shipped in error by Eickemeyer Veterinary Equipment Inc. must be shipped prepaid and the customer will be credited by Eickemeyer Veterinary Equipment Inc. please contact us by phone, fax or email (see below) before shipping.
  • Products Received Damaged. The customer must sign the shipping receipt and clearly indicate damaged at the time of receipt. Fax 519-271-7114 or email a copy of the shipping receipt and the original invoice to Eickemeyer Veterinary Equipment Inc. for credit within 3 business days. All credits must be preauthorized by Eickemeyer Veterinary Equipment Inc.
  • Hidden damages or missing items. Hidden damages or missing items must be reported to Eickemeyer Veterinary Equipment Inc. within 3 business days by phone (519-273-5558), fax (519-271-7114) or email. Eickemeyer Veterinary Equipment will not be liable or responsible after this time.
  • Special Orders. Items special ordered by the customer are nonreturnable.